RJ Moseley Solicitors is the trading name of R J Moseley Solicitors Limited which is a private limited company registered in England and Wales under registration number 16307631. The registered address is Monnow Mill House, Osbaston Road, Monmouth, Monmouthshire, NP25 3AX. Registered VAT number 503859777.
R J Moseley Solicitors Limited is regulated by the Solicitors Regulation Authority under number 8012133 and governed by the Solicitors’ Code of Conduct.
Conditions of Use
Save to the extent expressly permitted below, the content of these pages may not be reproduced or transmitted or made available on a network in whole or in part without the prior consent of R J Moseley Solicitors Limited. These pages may be downloaded or printed for your personal and private use provided that you make no alteration to any of the pages and you do not use any part of the pages in any work or publication in whatever medium stored.
Disclaimer
The materials contained on this web site are provided for general information only and are not intended to constitute any form of advice. Whilst R J Moseley Solicitors Limited uses reasonable care to ensure that the information appearing on this web site is accurate and up to date, no representation or warranty, express or implied, is made as to the accuracy of any particular statement. R J Moseley Solicitors Limited accepts no liability for any loss or damage howsoever caused arising directly or indirectly from any reliance on the information on this web site. Links to other web sites from these pages are for information only and R J Moseley Solicitors Limited accepts no responsibility or liability for access to or the material on any web site which is linked from or to this web site. By providing links to other web sites R J Moseley Solicitors Limited does not guarantee, approve or endorse the information or products available on these sites, nor does a link indicate any association with or endorsement by the linked site to R J Moseley Solicitors Limited unless specifically stated otherwise.
Privacy Policy
For details of our privacy policy please contact our Information Officer, Julie Moseley at julie@rjmoseley.com or by telephone on 01600 716911
Complaints Policy
We are committed to providing a first class service. However, if at any point you become unhappy about our service, our charges or the handling or storage of your personal data, we will do our best to resolve the problem. Making a complaint will not affect how we handle your matter. We will deal with your complaint promptly, fairly and you will not be charged for our work investigating it.
Initially you should immediately contact the person who is working on your matter to discuss your concerns. They will do their best to resolve any issues. If they do not do so or to your satisfaction then please contact John Moseley who is our designated complaints handler with your complaint either on his email: john@rjmoseley.com or by post at R J Moseley Solicitors Limited, Singleton Court Business Park, Wonastow Road, Monmouth, NP25 5JA.
Your complaint will be acknowledged within 3 working days. You will receive a written response providing reasons for the final decision on your complaint within 28 working days of the complaint being received. This is provided you have fully cooperated with any investigation required. If there is a delay, we will let you know why, and we will endeavour to conclude the investigation and make a decision as soon as is reasonably possible. At this stage we will also provide you with the details of an approved Alternative Dispute Resolution (ADR) body that is competent to deal with complaints about legal services. The matter can be referred to them if we both agree to use the scheme. We do not agree to use the scheme but are obliged to make you aware of an ADR approved body.
What to do if we cannot resolve your complaint
You can raise concerns about our behaviour or that we have not complied with the Solicitors Regulation Authority’s (“SRA”) Rules and Regulations to the SRA. For further information email report@sra.org.uk or call 03706062555. Alternatively, please click on the SRA’s Digital Badge on our website. This could be for things like dishonesty or treating you unfairly because of your age, a disability or other characteristic.
Provided you are eligible, The Legal Ombudsman (“LO”) may also help you if we are unable to resolve your complaint ourselves. If you are complaining as a business client, unless you are a “micro business” (as defined by the European Union), you may not be able to use the Legal Ombudsman scheme and should check the guidance on Legal Ombudsman’s website.
The LO will look at your complaint independently. Before accepting a complaint for investigation, the LO will check that you have tried to resolve your complaint with us first. The LO expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must refer your concerns to the LO within six months of our final response to you.
For more information about the LO, please contact the organisation by visiting www.legalombudsman.org.uk or calling on 0300 555 0333 between 9am to 4pm, Monday to Friday. You can also Email: enquiries@legalombudsman.org.uk or write to the LO at PO Box 6167, Slough, SL1 0EH.
You have a right to challenge or complain about a bill. If your complaint is specifically about our bill, you have the right to object to it and apply for an assessment underpart III of the Solicitors Act 1974.
If all or part of a bill remains unpaid, we may be entitled to charge interest on the outstanding amount unless you have raised an unresolved bona fide query.
October 2025