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Terms & Conditions

Save to the extent expressly permitted below, the content of these pages may not be reproduced or transmitted or made available on a network in whole or in part without the prior consent of R J Moseley LLP. These pages may be downloaded or printed for your personal and private use provided that you make no alteration to any of the pages and you do not use any part of the pages in any work or publication in whatever medium stored.

DISCLAIMER 

The materials contained on this web site are provided for general information only and are not intended to constitute any form of advice. Whilst R J Moseley LLP uses reasonable care to ensure that the information appearing on this web site is accurate and up to date, no representation or warranty, express or implied, is made as to the accuracy of any particular statement. R J Moseley LLP accepts no liability for any loss or damage howsoever caused arising directly or indirectly from any reliance on the information on this web site. Links to other web sites from these pages are for information only and R J Moseley LLP accepts no responsibility or liability for access to or the material on any web site which is linked from or to this web site. By providing links to other web sites R J Moseley LLP does not guarantee, approve or endorse the information or products available on these sites, nor does a link indicate any association with or endorsement by the linked site to R J Moseley LLP unless specifically stated otherwise.

COMPLAINTS POLICY 

We are committed to providing a first class service. However, if at any point you become unhappy about our service we will do our best to resolve the problem. Making a complaint will not affect how we handle your matter. You should immediately contact the person who is working on your matter to discuss your concerns. They will do their best to resolve any issues. If they do not do so or to your satisfaction then please contact John Moseley who is our designated complaints handler with your complaint either on his email: john@rjmoseley.com or by post at R J Moseley LLP, Singleton Court Business Park, Wonastow Road, Monmouth, NP25 5JA.

Your complaint will be acknowledged within 3 working days and you will receive a written response providing reasons for his final decision on your complaint within 28 working days of the complaint being received. This is provided you have fully co operated with any investigation required. If there is a delay we will let you know why and we will endeavour to conclude the investigation and make a decision as soon as is reasonably possible.

What to do if we cannot resolve your complaint

You can raise concerns about our behaviour with the Solicitors Regulation Authority. This could be for things like dishonesty or treating you unfairly because of your age, a disability or other characteristic. Provided you are eligible, The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must refer your concerns to the legal Ombudsman within six months of our final response to you. If you would like more information about the Legal Ombudsman, please contact the organisation by visiting www.legalombudsman.org.uk or calling on 0300 555 0333 between 9am to 5pm. You can also Email: enquiries@legalombudsman.org.uk or write to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ. You will not be charged for our work investigating a complaint made by you. You have a right to challenge or complain about a bill. If all or part of a bill remains unpaid, we may be entitled to charge interest on the outstanding amount unless a client has raised an unresolved bona fide query.